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Ordering Info


When To Order

When To Order

Fall Orders: To allow for fall planting, we ship late September through the end of October to northern gardeners and through November to southern locations, weather permitting. We make very few exceptions to our shipping dates. Bloom River plants have been carefully nurtured and we don't want to jeopardize their health and happiness!

Spring Orders
: Spring shipping begins around March 1st and usually finishes up in late May. We pay attention to what the weather is doing in your area before we send your shipment. It is against our policy to expose plants in transit to unseasonably warm or frigid conditions. Ground service to the east coast can take up to 8 days. Unless projected temperature forecasts along ground transit routes are deemed safe for plant shipment, we recommend using FedEx 2nd or 3rd Day Air.
 
Summer Orders:  Summer shipping to most locations must travel by 2nd or 3rd Day Air. After you place your online order, we will e-mail you with the additional shipping cost. FedEx has extended us a 30% discount off their standard Express Air prices which we will, in turn, pass on to our mail order customers. If the weather in our area or customer location is too hot, we will delay shipment until temperatures cool down. We do not want to jeopardize the health of our plants. Shipments to the Pacific Northwest can be sent by ground transit throughout the year, weather permitting.


How to Order

How to Order

Secure online ordering
  Bloom River Gardens provides secure online ordering for your convenience. If you choose
  this method, please include complete billing and shipping addresses, daytime phone number
  and Visa or MasterCard information. When we receive your order, we will e-mail a
  confirmation back to you as quickly as possible.
 
Ordering by regular mail or fax:
  For regular mail and fax orders please feel free to make a copy of our order form (pdf).
  Enclose the form plus your check, money order or Visa-MasterCard information with
  regular mail orders. Include credit card information with fax orders. Be sure to include
  your complete billing address and shipping address, if it is different, and your daytime
  phone number. We cannot ship to post office box addresses.  
 


Shipping

Shipping

Unless requested otherwise by the customer, we ship the majority of our plants by FedEx Ground service. Our minimum shipping price is $15.00. Air shipping options need to be figured individually according to your zip code.

Ground Shipping Rates:

Western U.S. (Arizona, California, Colorado, Idaho, New Mexico, Nevada, Oregon, Utah, Washington, Wyoming), the price of ground shipping is 20% of your total plant cost. 

Midwestern U.S. (Arkansas, Illinois, Iowa, Kansas, Louisiana, Minnesota, Missouri, Montana, Nebraska, North Dakota, Oklahoma, South Dakota, Texas, Wisconsin), the price of ground shipping is 25% of your total plant cost.

Eastern U.S. (Alabama, Connecticut, Delaware, District of Columbia, Florida, Georgia, Indiana, Kentucky, Maine, Maryland, Massachusetts, Michigan, Mississippi, New Hampshire, New York, New Jersey, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Vermont, Virginia, West Virginia), the price of ground shipping is 30% of your total plant cost.

Alaska and Hawaii orders must be shipped by air. We will determine this cost after we receive your order.

If time is of essence, or weather and plant growth dictates, FedEx Express Air is utilized for faster service. Under certain circumstances, we may use U.S. Priority Mail or other methods of transportation.  



Payment

Payment

We accept all major credit cards, personal checks and money orders. Orders purchased with personal checks will be held 7 days to ensure check clearance. Don't forget to include shipping charges. Credit cards will be processed when we send your order. No cash, please.

When You Receive Your Order

When You Receive Your Order

Our plants are guaranteed to be top quality and true to name. We take great pains to pack them well. When you receive your box, unpack plants immediately (and carefully) and water thoroughly. Plant as soon as possible and give them special attention for the first season. Remember, they've been removed from their pots, packed inside a dark box, shipped off to parts unknown (hopefully right-side-up) and now are plopped into a new garden amongst a bunch of strangers. You'd feel insecure, too!



Claims

Claims

All claims must be made immediately upon receipt of your order. PLEASE EMAIL PHOTOS OF DAMAGE TO PLANTS AND BOXES. If we have made a mistake we will do our best to correct the situation.  Bloom River Gardens does not assume responsibility for plants damaged in transit. When damage is apparent, we will file a claim with the carrier. In no case will our liability exceed the price of plants purchased. 

Every plant is happy, healthy and true-to-name when it leaves the nursery. But there are many variables for its welfare after it reaches it's new home. Water needs, adverse hot and cold weather, less than optimal planting areas, and pesky varmints can all lead to a plant's demise. Keep an eye on new plants. Make sure they are well irrigated during HOT AND COLD weather. Sub-freezing days can be killers. Cold winds will quickly rob a plant of its leaf and root moisture and lower its defenses. Even the most experienced gardener loses plants to weather and failed irrigation systems. And you can't do much about a surprise attack from a gopher or that elk who broke through the fence and tromped through your flower bed. It is all part of the gardening learning curve. If you have questions or concerns, don't hesitate to call us. Send us photos. But PLEASE don't wait for weeks and months and (yes) years to call us. All of the above is beyond our control.