Ordering Info
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 When To OrderFall Orders: To allow for fall planting, we ship late September through the end of October to northern gardeners and through November to southern locations, weather permitting. It is a good idea to phone in late orders, so we have enough time to get your plants to you before shipping season ends. We make very few exceptions to our shipping dates. Bloom River plants have been carefully nurtured and we don't want to jeopardize their health and happiness!
Spring Orders: Spring shipping begins around March 1st and usually finishes up in late May. We pay attention to what the weather is doing in your area before we send your shipment. It is against our policy to expose plants in transit to unseasonably warm or frigid conditions. Ground service to the east coast can take up to 8 days. Unless projected temperature forecasts along ground transit routes are deemed safe for plant shipment, we recommend using FedEx 2nd or 3rd Day Air.
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How to OrderSecure online ordering
Bloom River Gardens
provides secure online ordering for your convenience. If you choose
this method, please include complete billing and shipping addresses,
daytime phone number and Visa or MasterCard information. When we
receive your order, we will e-mail a confirmation back to you as
quickly as possible.
Ordering by e-mail, fax or regular mail:
- If you e-mail your order, we will e-mail back a message of
confirmation. Print a copy of that message, enclose your check, money
order, or credit card information and send it to us regular mail.
- For regular mail and fax orders please feel free to make a copy of our order form (pdf).
Enclose the form plus your check, money order or Visa-MasterCard
information with regular mail orders. Include credit card information
with fax orders.
- Be sure to include your complete billing address and shipping
address, if it is different, and your daytime phone number. We cannot
ship to A.P.O. addresses or post office boxes
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ShippingUnless requested otherwise by the customer, we ship the majority of our plants by FedEx Ground service. For orders west of the Mississippi, the price of ground shipping is 20% of your total plant cost. East of the Mississippi is 30% of the total plant cost. If time is of essence, or weather and plant growth dictates, FedEx Express Air is utilized for faster service. Under certain circumstances, we may use U.S. Priority Mail or other methods of transportation. We charge $10.00 for packing plus the actual cost of shipping when plants are sent by air.
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PaymentPayment is due at time of order. We accept Visa and MasterCard, personal checks and money orders. Orders purchased with personal checks will be held 7 days to ensure check clearance. Credit cards will be processed when we send your order. Don't forget to include shipping charges. No cash, please.
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When You Receive Your OrderOur plants are guaranteed to be top quality and true to name. We take great pains to pack them well. When you receive your box, unpack plants immediately (and carefully) and water thoroughly. Plant as soon as possible and give them special attention for a week or two. Remember, they've been removed from their pots, packed inside a dark box, shipped off to parts unknown (hopefully right-side-up) and now are plopped into a new garden amongst a bunch of strangers. You'd feel insecure, too!
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ClaimsAll claims must be made immediately upon receipt of your order. If we have made a mistake we will do our best to correct the situation. Bloom River Gardens does not assume responsibility for plants damaged in transit. When damage is apparent, claims must be filed with the carrier. In no case will our liability exceed the price of plants purchased.
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