When To Order
Spring Orders : Spring shipping begins around March 1st and usually finishes up in late June. We pay attention to what the weather is doing in your area before we send your shipment. It is against our policy to expose plants in transit to unseasonably warm or frigid conditions. Ground service to the east coast can takes 5- 8 days. Unless projected temperature forecasts along ground transit routes are deemed safe for plant shipment, we recommend using 2nd or 3rd Day Air.
How to Order
Bloom River Gardens provides secure online ordering for your convenience. If you choose this method, please include complete billing and shipping addresses, daytime phone number and Visa or MasterCard information. When we receive your order, we will e-mail a confirmation back to you as quickly as possible.
For regular mail orders please feel free to make a copy of our order form (pdf).
Unless requested otherwise by the customer, we ship the majority of our plants by Ground service. Our minimum shipping price is $15.00. Air shipping options need to be figured individually according to your zip code.
Ground Shipping Rates:
Western U.S. (Arizona, California, Colorado, Idaho, New Mexico, Nevada, Oregon, Utah, Washington, Wyoming), the price of ground shipping is 20% of your total plant cost.
Midwestern U.S. (Arkansas, Illinois, Iowa, Kansas, Louisiana, Minnesota, Missouri, Montana, Nebraska, North Dakota, Oklahoma, South Dakota, Texas, Wisconsin), the price of ground shipping is 25% of your total plant cost.
Eastern U.S. (Alabama, Connecticut, Delaware, District of Columbia, Florida, Georgia, Indiana, Kentucky, Maine, Maryland, Massachusetts, Michigan, Mississippi, New Hampshire, New York, New Jersey, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Vermont, Virginia, West Virginia), the price of ground shipping is 30% of your total plant cost.
Alaska and Hawaii orders must be shipped by air. Also, plants shipped to Hawaii need to be bare-rooted. There is a nominal charge for this. We will determine this cost after we receive your order.
If time is of essence, or weather and plant growth dictates, air transit is utilized for faster service.
When You Receive Your Order
Our plants are guaranteed to be top quality and true to name. We take great pains to pack them well. When you receive your box, unpack plants immediately (and carefully) and water thoroughly. Plant as soon as possible and give them special attention for the first season. Remember, they've been removed from their pots, packed inside a dark box, shipped off to parts unknown (hopefully right-side-up) and now are plopped into a new garden amongst a bunch of strangers. You'd feel insecure, too!
All claims must be made immediately upon receipt of your order. PLEASE EMAIL PHOTOS OF DAMAGE TO PLANTS AND BOXES. If we have made a mistake we will do our best to correct the situation. Bloom River Gardens does not assume responsibility for plants damaged in transit. When damage is apparent, we will file a claim with the carrier. In no case will our liability exceed the price of plants purchased.
Every plant is happy, healthy and true-to-name when it leaves the nursery. But there are many variables for its welfare AFTER it reaches it's new home. Water needs, adverse hot and cold weather, less than optimal planting areas, and pesky varmints can all lead to a plant's demise. Keep an eye on new plants. Make sure they are well irrigated during HOT AND COLD weather. Sub-freezing days can be killers. Cold winds will quickly rob a plant of its leaf and root moisture and lower its defenses. Even the most experienced gardener loses plants to weather and failed irrigation systems. And you can't do much about a surprise attack from a gopher or that elk who broke through the fence and tromped through your flower bed. It is all part of the gardening learning curve. If you have questions or concerns, don't hesitate to call us. Send us photos. But PLEASE don't wait for weeks and months and (yes) years to call us. All of the above is beyond our control.